New technologies are playing an increasingly key role in real estate ecosystems, from urban planning to building occupancy. At the heart of these real estate ecosystems are people: as users of cities (citizens) and as users of buildings (occupiers).
Users are both citizens and occupiers, and they all have expectations: primarily, to improve their daily lives, as well as to enhance their built environment. For MIPIM PropTech 2019, we are focussing on how the private and public sectors, working closely with proptech, can meet these user expectations.
As part of the 2019 theme, ‘Matching User Expectations’, we are looking through two prisms: that of the user of the city (the citizen) and that of the user of the building (the occupier). Responding to individual user expectations is challenging. The first step is to understand the priorities of citizens and occupiers. Then, to identify the changes needed to improve services and to make them innovative, reactive, accessible and transparent.
Key questions are: